Refund Policy
Last updated: May 15, 2026
Money-back guarantee
If we fail to deliver your report for any reason, we refund you 100% — at any time, no questions asked.
Failed checks
If a check cannot be completed, the credit is refunded automatically. You do not need to open a support ticket — the system detects the failure and returns your credit.
Unused credits
Within 7 days of purchase, unused credits are fully refundable. Contact support and we will process the refund through our payment provider.
If we cannot deliver or discontinue the service
In addition to the money-back guarantee above, if we are unable to deliver your report, or if the service is discontinued for any reason, any unredeemed credits are refunded. This applies beyond the 7-day window — prepaid credits carry no fixed expiry at purchase, and we will not keep payment for checks we cannot complete.
No subscriptions
PaperCheck does not offer subscriptions. You buy a one-time check or a prepaid credit pack — there are no recurring charges to cancel.